Returns & Refunds Policy

  1. Eligibility for Returns:

We accept returns for eligible products within 30 days from the date of purchase or delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  1. Non-returnable Items:

Certain products are not eligible for return due to hygiene reasons, perishable nature, or specific manufacturer restrictions. Please check the product description for details.

  1. Return Process:

To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
The RMA number must be clearly marked on the outside of the return package.
Returns received without an RMA number may not be accepted or processed.

  1. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

  1. Refund Processing:

Once the returned item is received and inspected, we will notify customers of the approval or rejection of the refund.
If approved, refunds will be processed within 7 business days to the original method of payment.
Refunds may take additional time to appear on credit card statements depending on the issuing bank.

  1. Exchange Policy:

We do not offer direct exchanges. Customers wishing to exchange an item should follow the return process for a refund and place a new order for the desired item.

  1. Restocking Fees:

A restocking fee may apply to returns of certain products. Details of any applicable fees will be communicated during the return authorization process.

  1. Damaged or Defective Items:

In the event of receiving a damaged or defective item, customers must notify us within 7 days of receipt.
We may require photographic evidence of the damage or defect before authorizing a return or replacement.

  1. Cancellation of Orders:

Orders may be cancelled and eligible for a full refund if cancellation is requested before the order has been processed and shipped. Once shipped, the standard return policy applies.

  1. Contact Information:

For assistance with returns, refunds, or any inquiries related to our Returns & Refunds Policy, please contact our customer service team at service@https://www.elmawichers.com.

  1. Policy Updates:

We reserve the right to update our Returns & Refunds Policy at any time. Updates will be posted on our website, and customers will be notified of significant changes.

Please carefully review our Returns & Refunds Policy before making a purchase. By purchasing from us, you agree to comply with the terms outlined above. If you have any questions or require further clarification, do not hesitate to contact our customer service team.